SHIPPING & RETURNS

 
Local Delivery (Malaysia)
We deliver through PosLaju. You are also welcome for a boutique pick up at our boutique in Wangsa Maju, Kuala Lumpur. 
 
International Delivery
Liyana Kay Boutique ships to the following countries and territories. If you do not see the country listed below, Liyana Kay Boutique is not available in your country of residence.
  • Singapore
  • Brunei
  • Indonesia
  • Thailand
  • Philippines
  • Korea
  • Japan
International orders are shipped via express international courier – approximately 3-5 working days. 

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel as we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
 

Returns Policy
If the returns tag is still attached and item is in an unwashed, unaltered and unworn condition, returns will be accepted if delivered back within:

a) 30 days from arrival of package for local delivery

b) 30 days from arrival for overseas delivery


You will be refunded in the form of store credit of the value of items bought. An email notification will be sent to you once your store credit has been updated. If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability. If we do not have the preferred size in stock, we will give you store credit of the item value. 

*Item on SALE or bought with coupons/vouchers are not returnable/exchangeable.

Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer. 

If you have any other enquiries or feedback, please do not hesitate to email us at info@liyanakayboutique.com.